We want you to buy with confidence, which is why you can test everything with free credits first. If a purchase still doesn't work out, here is how refunds work.
Automatic refunds
- Verification checks in power mode that end as unknown are refunded to your balance automatically.
- Transactional emails that are suppressed, invalid or fail to send are never charged.
Refunds to your payment method
You can ask for a refund of a credit pack within 14 days of purchase if no more than 10% of that pack's credits have been used. We refund the full price to the original payment method. After 14 days, or once more than 10% is used, purchases are not refundable, but your credits never expire.
When refunds are not given
- Accounts suspended or closed for breaking the acceptable use policy.
- Free, promotional or redeemed-code credits.
- Results you disagree with, where the receiving mail server gave that answer.
How to ask
Email [email protected] from your account's email address with the order reference shown under Credits and billing. Approved refunds are sent within 5 business days; your bank or wallet may take a few more days to show them.